Shipping policy

Last Updated: December 2025
Devine Audio Inc. | devineaudio.com
130 Golf Rd, Brantford, Ontario, Canada  N3T 5L8

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1. Overview

We ship all orders via Canada Post from our facility in Brantford, Ontario. Our shipping policy is designed to deliver your products reliably while keeping costs reasonable—part of our commitment to direct-to-consumer pricing without marking up shipping.

All orders ship only to Canadian addresses.

For US order please contact us at info@devineaudio.com

We offer two shipping options at checkout: Regular Parcel (standard) and Xpresspost (faster delivery with guaranteed timelines).

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2. Order Processing Timeline

Processing (Before Shipment):

• Orders are processed within 2-5 business days of purchase
  
• There is 4 weeks of lead-time for all speaker products and stands
  
• During this time, we may contact you for pre-purchase screening to confirm:
  • Your audio setup and amplifier type
  • Room characteristics and listening environment
  • Product expectations and fit for your needs
    
• This screening ensures product compatibility and helps reduce unnecessary returns

Why the screening matters: It allows us to keep costs low by reducing returns and ensures you receive the right product for your situation.

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3. Shipping Methods and Delivery Standards

We offer two shipping options for all domestic orders, both via Canada Post:

Option 1: Regular Parcel (Standard Shipping)

Delivery standards are based on Canada Post's regional classifications and vary by province. Times listed below are business days from shipment date (business days exclude weekends and statutory holidays).

Regular Parcel Delivery Times by Province

*Delivery standards are estimates. Actual delivery depends on destination postal code, weather, mail volume, and other factors beyond our control.
**Newfoundland & Labrador remote areas may add 3-4 business days.
***Alberta and British Columbia may take 6-10 business days.

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Option 2: Xpresspost (Expedited Shipping)

Xpresspost offers faster, guaranteed delivery with on-time delivery assurance. If Xpresspost doesn't arrive on time, Canada Post provides shipping credits.

Xpresspost Delivery Times by Province

*Xpresspost includes on-time delivery guarantee. If not delivered by stated date, Canada Post issues shipping credits.
**Newfoundland & Labrador remote areas may add 1-2 business days.
***Remote/northern areas within provinces may add 1-2 business days.

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Tracking

Every shipment includes a tracking number. You will receive:

• A shipping confirmation email with tracking details
• Tracking updates via Canada Post
  
• Estimated delivery date based on your chosen shipping option

You can track your package on the Canada Post website using your tracking number.

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4. Shipping Costs

Shipping Cost Calculation:

• Costs are based on product weight, destination province, and shipping method selected
  
• All shipping costs are displayed clearly at checkout before you complete your purchase
  
• Shipping costs include HST (Harmonized Sales Tax) where applicable

Regular Parcel vs. Xpresspost:

• Regular Parcel is our standard, cost-effective option
  
• Xpresspost costs more but provides faster delivery with on-time guarantee
  
• Final cost for each option is shown at checkout—you choose which best fits your
  needs

Remote Area Surcharge:

• Some remote postal codes may incur additional shipping charges due to Canada Post remote area fees
• This applies primarily to:
  • Northwestern Ontario (P7A-P7L, P8N, P8T, P9A, P9N, P0T-P0Y)
  • Remote areas of Newfoundland & Labrador
  • Northern territories and isolated communities
  • Certain rural/remote areas in Western Canada
• Any surcharge will be clearly displayed at checkout before you complete your order

No Hidden Fees:

• All costs are transparent before payment
• No additional charges apply upon delivery

Return Shipping (During 30-Day Audition):

• We cover return shipping costs during your 30-day audition period
• We provide either a prepaid Canada Post return label or pre-arranged pickup
• See our Return Policy for details

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5. Shipping Address Requirements

Valid Addresses:

• We ship only to residential and commercial addresses within Canada
• P.O. boxes are not eligible for shipment (Canada Post restrictions)
• Addresses must be complete and accurate
• Remote postal codes must include full FSA (Forward Sortation Area—first 3 characters)

Your Responsibility:

• Double-check your shipping address before checkout
• Ensure someone will be available to receive the package
• Canada Post may attempt redelivery if no one is home, but we cannot guarantee redelivery
• For remote areas, contact us if you have questions about delivery feasibility

Address Changes:

• If you need to change your address before shipment, contact us immediately
• Once a package has left our facility, address changes may not be possible
• Incorrect address information may result in delivery delays or loss

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6. Delivery and Risk Transfer

Delivery Responsibility:

• We arrange shipment to your address via Canada Post
• Risk of loss transfers to you at the moment of delivery
• Once Canada Post has delivered the package to your address, it is your responsibility

Delivery Attempts:

• Canada Post will attempt delivery at your address
• If you are not available, Canada Post will leave a notice and may hold the package at a local postal outlet
• You are responsible for contacting Canada Post to arrange pickup or redelivery
• For remote areas, delivery times may vary based on mail frequency

Damage During Shipping:

• Inspect your package upon arrival
• If the package arrives damaged, photograph the damage and contact us within 48 hours
• We will file a claim with Canada Post and arrange replacement or repair
• You may be asked to return the damaged item for inspection

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7. Delivery Guarantee and Service Standards

Regular Parcel (Estimated, Not Guaranteed):

• Delivery dates are estimates only and are not guaranteed
• We are not liable for late deliveries caused by weather, carrier delays, mail volume, or factors beyond our control
• Canada Post Regular Parcel does not offer on-time delivery guarantees (unlike Xpresspost)

Xpresspost (Guaranteed Delivery):

• Xpresspost includes on-time delivery guarantee
• If Xpresspost doesn't arrive by the guaranteed date, Canada Post issues shipping credits to your account
• Guaranteed timelines apply to standard conditions; extreme weather or other force majeure may extend timelines

Extended Delays:

• If your package has not been delivered within 35 business days of shipment (Regular Parcel) or within the guaranteed window (Xpresspost), contact us immediately
• We will investigate with Canada Post and work to resolve the issue
• If delivery cannot be completed and the package is lost, you may:
• Receive a refund, or
• Accept a replacement shipment at no additional cost
• See Section 9 for more details

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8. Provinces and Remote Areas

All Canadian Provinces and Territories:
We ship to all Canadian provinces and territories, including:

• All 10 provinces: Ontario, Québec, British Columbia, Alberta, Manitoba, Saskatchewan, Nova Scotia, New Brunswick, Prince Edward Island, Newfoundland & Labrador
• All 3 territories: Yukon, Northwest Territories, Nunavut

Remote Area Surcharge:
Some remote postal codes in Canada may incur additional shipping charges due to Canada Post remote area fees. This includes:

• Northwestern Ontario
• Remote areas of Atlantic provinces (particularly Newfoundland & Labrador)
• Yukon, Northwest Territories, Nunavut
• Isolated communities and rural areas across Canada

Any surcharge will be clearly displayed at checkout before you complete your order.

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9. Lost or Severely Delayed Packages

Package Lost in Transit:
If Canada Post loses your package during transit:

• Contact us immediately with your order number and tracking number
• We will file a claim with Canada Post (typically processed within 30-60 days)
• During the claim process, we offer you two options:
  • Option 1: Wait for Canada Post claim resolution (may take 60+ days), then receive a refund
  • Option 2: We can ship a replacement immediately; refund of claim proceeds go to us (covers our shipping and administrative costs)

Package Delayed Beyond Standard Timeline:

• Regular Parcel: If not arrived within 35 business days of shipment, contact us
• Xpresspost: If not arrived by guaranteed date, Canada Post will issue shipping credits; we can escalate with Canada Post on your behalf
• We will investigate with Canada Post and work to expedite delivery or arrange a refund
• You retain the right to cancel your order if delivery exceeds a reasonable timeframe as defined by Ontario Consumer Protection Act standards

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10. Customs and Duties

This policy applies only to domestic Canadian shipments. We currently do not ship internationally.

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11. Special Instructions for Delivery

Delivery Instructions:

• You may provide special delivery instructions (e.g., "leave at side door") during checkout or contact us before shipment
• Canada Post will do its best to follow your instructions, but cannot guarantee compliance
• We are not liable for packages left in specified locations that are subsequently lost or stolen

Signature Required:

• High-value items may require a signature upon delivery
• We will notify you if a signature is required for your order
• For remote areas, signature requirements may extend delivery times
• Xpresspost includes signature confirmation as standard

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12. Responsibility for Shipping Accuracy

Incorrect Information:

• If you provide an incorrect shipping address or incomplete information, we cannot be held responsible for delays or non-delivery
• If delivery fails due to your address information, you may incur additional costs for reshipment
• Contact us immediately if you realize an error before shipment

Name Mismatch:

• Canada Post will deliver to the address provided, regardless of recipient name accuracy
• Ensure the shipping address is correct; name accuracy is less critical

Postal Code Verification:

• For remote areas, verify that your postal code is correctly formatted (FSA + LDU format)
• Incomplete or incorrect postal codes can cause delays, especially in northwestern and northern regions

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13. Environmental Responsibility

Canada Post's Regular Parcel and Xpresspost services are carbon-neutral, reflecting our commitment to sustainable operations. All shipments are part of Canada Post's environmental responsibility program.

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14. Contact for Shipping Issues

If you have questions or issues with your shipment:

Devine Audio Shipping Support:

• Email: [your shipping support email]
• Phone: [your shipping support phone]
• Response time: within 2 business days

Canada Post Tracking:

• Visit: canadapost.ca
• Track your package using your tracking number
• For delivery issues, contact your local Canada Post office

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15. Modification of Policy

Devine Audio reserves the right to modify this Shipping Policy at any time. Changes will be effective when posted to the Website.

Your Responsibility:

• Review this policy regularly
• Continued use of our Website constitutes acceptance of current terms
• Major changes affecting delivery times or costs will be communicated via email

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16. Entire Agreement

This Shipping Policy, combined with our Terms of Service and Return Policy, forms the complete agreement regarding shipping and delivery of products from Devine Audio.

If any provision is found to be unenforceable, the remaining provisions remain in effect.

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17. Ontario and Canadian Law

This Shipping Policy is governed by the laws of Ontario, Canada, and complies with:

• Ontario Consumer Protection Act, 2002
• Canada Post regulations
• Ontario Electronic Commerce Act, 2000

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By placing an order with Devine Audio, you acknowledge that you have read, understood, and agree to be bound by this Shipping Policy.

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Quick Reference: Shipping Timeline by Region (Processing + Shipping)

Regular Parcel (Standard)

Xpresspost (Expedited - Guaranteed)

Timelines are estimates. Remote areas and territories may experience additional delays. Actual delivery depends on your location and other factors beyond our control. Xpresspost includes on-time guarantee; contact us if delayed beyond stated window.